RESUME

Monie Singh

EXECUTIVE DIRECTOR UX

I help organizations build and scale high-performing design teams that deliver impactful UX solutions through optimized delivery models and processess.

Accomplished, performance-focused UX Manager with 15+ years of experience managing teams that produce high quality UX deliverables across platforms including web, print, and mobile. Proven ability to multi-task and execute complex solutions as part of highly visible and productive teams within technical, creative, and user-centered design environments. Highly motivated team player, hands-on manager, and independent thinker who fosters a culture of continuous innovation and exceeding stakeholder expectations through strategic UX/UI modernization and Agile integration. Trusted, respected leader known for spearheading large-scale projects from concept-to-execution using the Global Delivery Model in accordance with set-forth schedule, requirements, and budget constraints, ranging in scope from $100K to multi-year efforts over $20M.

WORK EXPERIENCE

Executive Director – Customer Experience Design and Innovation

(2018-2024)

WellsFargo– Charlotte, NC

Directed UX/UI modernization efforts, delivering user-centered design solutions that exceeded stakeholder expectations and project objectives.
Implemented Design Standards to improve consistency across deliverables and efficiency in product design asset management.
Spearheaded ‘UX in Agile’ process, integrating design sprints with development sprints to streamline project timelines and improve team collaboration.
Influenced organizational decision-making through design excellence, fostering a user-centered approach that led to high-quality digital journeys.
Pioneered a culture of continuous innovation, driving the creation of new products and features, enhancing user experiences across multiple LOBs.

Principal Design Integrator and UX/UI Lead

(2017-2018)

Synechron – Charlotte, NC Client Name: Wells Fargo

Led and managed UX/UI efforts for multi-year web applications, enhancing user satisfaction.
Built and led a team of designers, delivering user-centered designs across global teams.
Implemented a seamless Global Delivery Model, optimizing team collaboration across time zones.
Identified requirements and defined UX processes, improving user environment strategies.
Established positive relationships with Development and Business tearns, ensuring stakeholder alignment.

UX/UI Designer – Freelance

(2012-2014)

Genisys Software – Greater New York City, NY

Partnered with design teams to deliver creative web UI, logo designs, and print materials, ensuring cohesive brand experiences.
Independently created websites and applications for major clients, driving measurable improvements in user satisfaction and client retention.
Analyzed client needs to develop tailored UX/UI designs, optimizing functionality and aesthetics for maximum impact.

Lead Web and Graphic Designer – Freelance

(2011-2012)

Simple2Call – Edison, NJ

Designed logos, banner ads, sitemaps, wireframes, mockups, and the Simple2Call website.
Produced DTP designs for calling cards and promotional materials, enhancing brand visibility.
Effectively communicated design concepts to clients, ensuring alignment with their vision and objectives.

Lead Web Designer – Freelance

(2002-2007)

Omtech Systems Pvt. Ltd.

Led UI design for two websites, collaborating with stakeholders to prioritize features and create prototypes. Worked with user research team to perform testing, implement features, and enhance usability.
Developed wireframes, sitemaps, and detailed specifications, improving user interaction and satisfaction.

Senior Web Designer

(1999-2002)

Infiniti Infotech – Domlur, Bangalore

Conducted client interviews to gather web requirements, ensuring tailored solutions.
Developed sitemaps, wireframes, and mockups, incorporating feedback until final approval.
Designed original graphics and content for Infiniti’s in-house website.
Spearheaded UX/UI design for a three-member team, leading to the successful launch of over 10 websites in two years.

Web/UI Designer

(1998-1999)

Sygnet – Marine Lines, Mumbai

Designed high-quality, compact websites for clients like Act II, Delta Airlines, Brooks shoes.
Led creative meetings to determine client requirements, ensuring tailored web solutions.
Developed Sygnet’s in-house website using Macromedia Flash, enhancing brand presence.
Authored web content, ensuring cohesive and engaging user experience.

Education

User Experience Design Circuit,

General Assembly

Diploma in Web and Graphic Design,

Edit Institute of Design and Technology, Mumbai

Bachelor of Commerce,

University of Mumbai

My Skills

Leadership Mantra

Leadership, to me, isn’t about taking over a team’s work or about giving them a to-do list. It’s about inspiring a clear vision, removing obstacles, and enabling the team to excel…. READ MORE

My Expectations:

Collaborate: Engage others early in the process.
Value Team Dynamics: Respect and support your teammates.
Explore Alternatives: Present multiple solutions when possible.
Continuous Learning: Always be open to new methods and questioning assumptions.

My Commitments:

Regular 1:1s: Weekly meetings focused on progress, feedback, career growth, and aligning work with the company's mission.
Outcome-Focused: Your approach is your choice; I care about the results.
Design Decisions: I trust your judgment; I’m here to coach and guide.
Transparency: Open, timely feedback will be the norm.

Mentoring Strategy:

Learn Together: Engage in activities that inspire creativity and broaden perspectives.
Listen: Hold regular, open conversations with the team.
Collaborate: Pair design sessions help solve challenges and elevate quality.
Teach: Facilitate skill-building through workshops, book discussions, and peer teaching.

hobbies

Interior Decoration
Organizing cluttered spaces
Cooking
Writing (short stories)
Photography
Music
Movies

Resume